Acomb Elite Care Transportation Cancellation Policy

Effective Date: [1/24/2024]

1. Cancellation Timeframe
   a. Airport Transfers and Local Services:
   ● Cancellations must be made at least 48 hours before the scheduled pick-up time
   to avoid any charges.
   b. Corporate Bookings:
   ● Corporate bookings require a minimum of 72 hours notice for cancellations to
   avoid charges.
   c. Special Events (Weddings, Events, etc.):
   ● For special events, cancellations must be made at least 7 days in advance to
   avoid charges.
2. Cancellation Charges
   a. Standard Cancellations:
   ● Cancellations made within the specified timeframe will not incur any charges.
   b. Late Cancellations:
   ● Cancellations made within package allocated hours of the scheduled pick-up
   time will be subject to a cancellation fee of 25% of the total reservation cost.
   c. No-Show Policy:
   ● If a passenger fails to cancel a reservation and does not appear at the
   designated pick-up location, a no-show fee of 25% of the total reservation cost
   will be charged.
3. Deposit Policy
   a. Deposit Requirement:
   ● A deposit of 25% of the total reservation cost is required to secure the booking.
   b. Refund of Deposit:
   ● The deposit is refundable if the cancellation is made within the specified
   cancellation timeframe.
   c. Forfeiture of Deposit:
   ● Late cancellations and no-shows will result in the forfeiture of the 25% deposit.
4. Cancellation Process
   a. Notification:
   ● All cancellations must be communicated via phone or email to our customer
   service team.
   b. Confirmation:
   ● A cancellation confirmation will be sent to the client once the cancellation is
   processed.
5. Refund Policy
   a. Refunds for Prepaid Services:
   ● If the cancellation is made within the specified timeframe, any prepaid amounts
   (excluding the 25% deposit) will be refunded in full.
   b. Refunds for Late Cancellations/No-Shows:
   ● Late cancellations and no-shows are subject to the applicable cancellation fees,
   and any remaining prepaid amounts (excluding the 25% deposit) will be refunded
   accordingly.
6. Exceptional Circumstances
   a. Force Majeure:
   ● In cases of unforeseen circumstances such as extreme weather conditions or
   other force majeure events, Acomb Elite Care Transportation reserves the right to
   waive cancellation fees and refund the deposit at its discretion.
7. Contact Information
   If you need to cancel a reservation or have questions about our cancellation and deposit
   policy, please contact our customer service team at [Your Contact Information].
   By utilizing our transportation services, you acknowledge and agree to abide by the
   terms outlined in the Acomb Elite Care Transportation Cancellation and Deposit Policy.